Printing a word doc and PDF but blank paper coming out from my hp printer. |
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It has never happened before. Tried today reach hp support and got this website link. Please help me as I bought it 4 months ago only.
Operating System:
Windows 10
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Hi Jason,
The printer is working, but the printed output is missing black or color ink, or the printed page is blank or has very little ink. To resolve this issue, use only genuine HP cartridges. Additionally, you can remove the black cartridge to print only with the tri-color cartridge, replace any empty or defective cartridges, or clean the printhead. Solution one: Use genuine HP cartridges HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit. Purchase replacement cartridges and other supplies from the HP Store or local retailers. Follow these steps to check the ink levels, and then replace any low or empty cartridges.Solution two: Check the estimated ink levels, and then replace any low or empty cartridges Step 1: Check the estimated ink levelsFollow these steps to check the estimated ink levels. NOTE:
Step 3: Align the printerFollow the steps below to align the cartridges.Solution three: Use an automated tool to clean the printheadIf you have printing issues, the printhead could be clogged. Follow these steps to run an automated tool to clean the printhead.
Workaround: Print in backup modeIf you need to print immediately and the quality of the printouts is not a concern, you can print in backup mode.If you do not have a replacement cartridge, you can still print in ink backup mode. Simply remove the problem cartridge, and print with the remaining cartridge.
Regards, Lokesh |