Hi Wanda,

You can try the below steps:

1. If there are no error messages pointing you to the problem, check to be sure that the printer is still connected, via USB or Ethernet cable or if a wireless model that the Wi-Fi is enabled and that you're connected to the right network. The printer driver and software needs to be installed on the computer you want to print from. It's possible that the driver has become corrupted; it should be reinstalled; check the manufacturer's download page for the latest version. If it still doesn't work, check out the troubleshooting section in the printer's User Manual, and if need be, contact tech support.

2. Remove your USB cable from the back of the printer and reconnect it. USB cables will only fit one way and when properly inserted. It should feel secure and you shouldn’t be able to see the metal jack/plug.

3. Your computer will have several USB ports. Try the USB cable in a different USB port - preferably one you know to work with a different USB device.

4. Make sure the USB cable goes straight from your printer into a USB port on your computer. If it goes through another device first (such as a USB hub), remove it and plug it directly into a USB port on your computer.

5. Also check/perform the below points once:

• Close software programs like iTunes that use USB ports.
• Temporarily disable any antivirus or spyware programs running in the background.
• Open your print settings, and verify your printer is set as the default printer.
• Check that you have the latest Java version installed at www.java.com/verify, and that Java is enabled for your browser.

I hope this helps.

Regards,
Lokesh

Hi Wanda, I would try the following first: - Checking the cables - Checking the USB/Wi-fi connections - Turning off your Firewall/security program (for wireless printers) - RESETTING the printers - Running the Printer Troubleshooter tool: http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems Some additional references to resolve the \"Active service directly unavailable\" error: - http://www.ehow.com/how_4920100_vista-print-spooler-not-starting.html - http://social.technet.microsoft.com/Forums/windows/en-US/460f297a-dd66-4476-a176-542e1519ca3e/fixed-spooler-subsystem-app-stopped-working?forum=itprovistaprinting It would also be a good idea to see if the printers work with a different PC, so we can identify the suspect here. Let us know how you go. Good luck, James

Hi Wanda, How are you connecting to the printer? Through USB or over the WIFI or local network? I feel your pain. Printers are frustrating things! Mark