Get Answers from our
Community of Computer Experts

Can't acess apps or shutdown , restart because apps icon seems to be inactive


Asked by
William Bell
2017/04/03 03:19
0 Like It
Cannot shutdown computer by usual means only by pressing and holding start button
Operating System:
iOS
Answer this question
best answer

 
Answered by
Lokesh Yadav
2017/04/19 11:32
Hi William,

The shut down/restart problem is caused by many reasons like:
  • installing software
  • visiting web sites
  • corrupt files / programs
  • hardware issues
You can follow the below methods to solve this issue:

Method 1
(Note that this method works only on Pro edition of Windows 10 as Group Policy Editor is present in Windows 10 Pro, Windows 8 Pro, Windows 7 Pro and above editions only.
Follow the instructions in Method 2 if you’re on Home edition.)
  1. Type Gpedit.msc in Start menu search box and hit Enter key to open Local Group Policy Editor.
  2. Once the Local Group Policy Editor is opened, navigate to User Configuration > Administrative Templates > Start Menu and Taskbar.Shut down, restart, hibernate and sleep options missing step2
  3. On the right-side, locate the policy labelled Remove and prevent access to the Shut Down, Restart, Sleep and Hibernate commands, right-click on it and then click Properties.Shut down, restart, hibernate and sleep options missing step3
  4. Select Disabled to show shut down, restart, sleep and other options in the power menu and then click Apply button.
Method 2:

  1. Open Registry Editor. To open it, type Regedit in Start menu or taskbar search box and then press Enter. The same can also be typed in the Run command box and then hit Enter key to open Registry Editor.
  2. In the Registry Editor, navigate to the following key:
    HKEY_CURRENT_USER \ Software \ Microsoft \ Windows \ CurrentVersion \ Policies \ Explorer
  3. On the right-side, double-click on the entry labelled NoClose,and change its value to 0 (zero).
  4. Close the Registry Editor. Either restart Windows Explorer or sign out and sign in again. Shut down, restart, hibernate and sleep options should now available in the power menu of the Start menu as well as other areas.
Method 3:
Perform a clean boot and then try to shut down the PC.
A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program.

Steps for performing a clean boot is listed in the article below:

https://support.micr..

Regards,
Lokesh


Cancel

There are no answers yet.

Welcome to Reviversoft Answers
ReviverSoft Answers is a place to ask any question you have about your computer and have it answered by the expert community.
Post your question
Ask your question to the community now
Similar questions
I kept getting the blue screen with Driver Power State Failure error message and then my computer would restart. I found your product and it did not happen any more. I just purchased an anti-virus (kaspersky) and now it is doing it again. It is so frustrating. My computer is only 6 months old. It is a Asus desktop.
VIEW ANSWERS
8
Show full question
Having trouble with your PC?
Complete a free PC scan using Driver Reviver now.
Download
Start Free Scan
Copyright © 2024 Corel Corporation. All rights reserved. Terms Of Use | Privacy | Cookies
follow us
Only today
Save 80%
On the black friday bundle
Three amazing products, one low price! Optimize, repair, and boost your PC in just one click!

HURRY! This deal expires in...

00
hour
:
00
minute
:
00
second