Can't acess apps or shutdown , restart because apps icon seems to be inactive |
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Cannot shutdown computer by usual means only by pressing and holding start button
Operating System:
iOS
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Hi William,
The shut down/restart problem is caused by many reasons like:
Method 1 (Note that this method works only on Pro edition of Windows 10 as Group Policy Editor is present in Windows 10 Pro, Windows 8 Pro, Windows 7 Pro and above editions only. Follow the instructions in Method 2 if you’re on Home edition.)
Perform a clean boot and then try to shut down the PC. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Steps for performing a clean boot is listed in the article below: https://support.micr.. Regards, Lokesh |