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Hi Ari,
Please note that Microsoft has removed the support for the Lumia 640 and 640 XL with the Windows 10. So, that's why you are not able to update it. Please check below link for more details. https://www.windowscentral.com/lumia-640-and-640-xl-will-not-be-getting-windows-10-mobile-fall-creators-update Regards, Lokesh |