on start up it shuts back down then says it didn't open right with two options 1 continue to open windows 8 or 2 open advance (advance is a complete reinstall lossing all my personal data) |
|
i like this question
0 Like It
Follow
|
This started within the last couple days. It freezes or hangs on pages. Last but not least it either shuts down when it wants or refuses to shut down period!
Operating System:
Windows 8.1
Answer this question
|
best answer
|
|
Hi Yvonne,
If a system running Windows 8 doesn’t launch Windows, the system reboots and runs Automatic System Repair. If it is unable to repair the problem, you will be prompted to shut down your computer or click Advanced Options. You can boot from a Windows USB drive or disc, choose from troubleshooting tools, turn off your computer, or try to restart Windows 8.1 from the Choose an option menu. Click Troubleshoot to select options to Refresh Your PC, Reset Your PC, or see Advanced Options.
Use the Advanced Options menu to run System Restore, repair startup files, use Startup settings such as Safe Mode, or change UEFI firmware settings. Method 2: Refresh Your PC Windows 8 introduced Refresh Your PC as a way to solve major problems with your computer without wiping out your information. 1. If you are unable to start your computer or have other major problems with it, choose Refresh Your PC from the Troubleshoot menu. 2. Refresh Your PC removes programs you installed but does not disturb your personal files. After you run it, your system reboots. At that point, you will need to reinstall apps and software you have downloaded from sources other than the Windows Store or installed from optical or USB media (apps you installed from the Windows Store or that were bundled with your computer are not affected). 3. If you want to keep these apps, create a custom refresh image using recimg.exe and start the refresh process with System Image Recovery. Windows displays a list of removed apps on the Windows Desktop after your system restarts. I hope this helps. Regards, Lokesh |