Microsoft Support Diagnostic Tool

Microsoft Support Diagnostic Tool or the so called WTP Wizard software collects data that can be used by Microsoft Support for troubleshooting your computer problem, an ActiveX Control that can enhance user’s support experience and make it easier for the user to submit a support incident. It also gathers diagnostic information, such as system information, registry settings, files, and similar data from your computer and uploads this information to the support engineer over a secure channel. This information can be utilized to analyze the problem that the users are having on your computer. To gather this system information, the Microsoft Support Diagnostic Tool downloads tools onto your computer if they do not already exist. A troubleshooting set cabinet file is saved in the DIAGCAB format, and this file format is categorized as a system file developed by Microsoft. The WTP Wizard and these DIAGCAB files are utilized by the Microsoft Windows OS for troubleshooting and resolving issues associated to hardware resources connected to the computer as well as to installed software resources that have came across freezes and crashes among other initialization and performance problems.

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