Hi Ronnie,
Sorry to hear you\'re having trouble with Registry Reviver.
I would strongly recommend a clean reinstall of the program with the latest version:
Here\'s a quick guide: http://www.reviversoft.com/registry-reviver/support/?c=6&a=36
You need to make sure there are no other programs or services running in the background, that could possibly interrupt Registry Reviver.
If you\'re still having trouble with this, please reach out to our dedicated support team with the details and they\'ll help you out:
http://www.reviversoft.com/registry-reviver/contact-support/
Good luck!
James